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Gemmorah Return Policy


At Gemmorah, our dedication to excellence is evident in every piece of jewelry we craft. We stand by the quality and craftsmanship of our products, ensuring that every Gemmorah piece meets our stringent standards for gem cut, quality, and overall product excellence. Should you find any discrepancy that diverges from our promise, we are here to rectify it with our customer-focused return policy.


  • Return Eligibility:

  • Eligible returns are those where the product is found to be faulty, broken, or divergent from the product specifications mentioned at the time of purchase.

    The item must be in its original, unused condition and returned with all original packaging and accompanying materials.

    Time Frame for Returns:


    Please reach out to us within 14 days of delivery to initiate a return. Returns beyond this
    window may be subject to review and discretionary approval.

  • Non-Returnable Items:

  • Customized or personalized pieces are crafted to your specifications and are final sale.

    Items that have been worn, resized, altered, or otherwise damaged by the customer are not eligible for return.

    Earrings are non-returnable for hygiene reasons, unless they arrived with defects.

  • Return Process:

  • Contact our customer care team at customercare@gemmorah.com to obtain a Return Authorization number, which must be clearly marked on the return package.

  • Shipping Charges:

  • Return shipping costs will be the customer's responsibility except in cases of damaged or incorrect items, where we will provide a prepaid shipping label.

  • Refund Process:

  • Upon receipt and inspection of the return, refunds will be processed within [number] business days and credited to the original payment method.

  • Damaged or Defective Items:

  • If your item arrives damaged or defective, please notify us immediately at customercare@gemmorah.com for prompt resolution with a replacement or refund.

    We are committed to ensuring your complete satisfaction with your Gemmorah experience. For any inquiries regarding our return policy, do not hesitate to reach out to our customer service team.





    Terms & Conditions

    Gemmorah supplies products listed on the Gemmorah, and Gemmorah websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

    The Terms and Conditions apply to your use of any Gemmorah website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

    We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

    The headings in these Conditions are for convenience only and shall not affect their interpretation.

    We recommend that you print and keep a copy of these Terms and Conditions for your future reference...

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